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Nevman
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Joined: Jul 19, 2010
Posts: 17

PostPosted: Thu Oct 28, 2010 12:23 am Reply with quote Back to top

Just a bit of my experience with Audi Reading.

I have placed an order for my new car around end of July.
To cut the long story short I was told at the time that my car will be delivered end of Sept - beginning of Oct.
Fair enough, I was getting married abroad on 18 Sept so this will be very nice surprise on our return.
Unfortunately things not always go smooth and the delivery got delayed and the next term was end of October.
Bit unhappy but what a hell... It will be worth waiting.
Another unpleasant on 18 Oct when I was told that my car is starting to be build this week!
Audi production cycle is 5 weeks so there was absolutely no chance to get the car by the end of Oct.
I thought THAT'S IT! I am unhappy enough to cancel the order.
Went to the dealership the next day to get my deposit back. I had enough of this.
Well... What happened at the garage was, that I have not only met their Head of Business but also had very nice conversation with him.
Mike (that was his name) very politely apologised for the delays and slightly misleading information and was prepared to cancel the order and return deposit in full without any problems.
Having said that, Mike asked if there is anything they can do to change my mind.
After another few minutes of conversation the result was that I was offered one of their demo cars, which is almost identical to what I have ordered, until my car arrives.

So just to summarise, I was extremely pleased with their approach to me and will to solve the problem. I found the solution fair for both parties and my business (and any future business) stays with them.
So far, I can recommend Reading Audi.
Well... So far, only because I am still waiting for my car but I will update this thread as soon as my car arrives.

_________________
Nevman

...And The Road Becomes My Bride...

 
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