Euro Car Parts - Warning

Posted: Fri Dec 21, 2018 12:10 pm

Hi all, it's been a while but I just thought I should give you a heads up that whilst ECP are quite happy to supply parts to enthusiasts/home mechanics, did you know that they will not guarantee those parts?

They will ONLY cover repair work if you can supply receipts from a VAT-registered garage, they are not interested in anything which you have fitted yourself

They will not cover the cost of any replacement parts due to a failure of their own supplied parts

They do not respond to complaints, and class it as a 'query' to avoid Regulatory action - be sure to get confirmation in writing of it being a complaint, or you will be going round and round in circles

They will take no responsibility for any failure of service

In short, I fitted a timing belt kit in July of this year to my ageing A4, the timing belt tensioner failed (seized solid) after 5,000 miles, which if I had not caught in time would have snapped the timing belt. They couldn't supply a replacement part in time (despite several promises to the contrary) so due to time constraints (and a lack of faith in their parts) I bought a belt kit from elsewhere, and also had to replace the cooling fan which had been smashed by the failed tensioner, at a material cost of £140 to me.

All ECP are interested in (after MUCH arguing) is they will refund their timing belt kit (approx £70) with no interest in my costs, time, or their customer service failures - or even the fact that they have supplied a critical part which is not fit for purpose. This is only af=ter I have sent the part off to be 'tested', which could take up to 12 weeks. A child could see that the tensioner has failed, the outer ring has moved across and wedged itself tight against the tensioner bracket, you can see the discolouration on the bearing where it has been red hot

After the amount of money I have spent with that company, I would have expected some service - you won't get it

Buyer beware.